RETURN POLICY

We usually not receive complaints about the prints we do, but in the unlikely event you’re unhappy with your product please follow these instructions to lodge return / refund claim:

Email us at info@mojopress.com.au with;
• The date of your purchase
• Your order number
• What you would like to return
• Why you want to return it.
Once received we will look into that and will try our best to resolve
the problem soon.

What Can Be Returned / Not
Returned?

Only Items that are faulty/damaged or have a faulty print may be returned.


• We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays or if the customer
chooses the wrong item.
• We do not refund any prints if the colours are not unto the customers’s satisfaction. If the customer is really worried about the colours, font size and paper or vinyl quality, we highly recommend to come and check the sample before placing the
your order.
• Please note a minimum of 20% restocking fee may apply

Sampling Policy

We highly encourage our customers, in the strongest of terms, to order one sample of their desired product(s) before production commences on the whole order. Any issues with printing method, press/pre-treatment marks, replication on desired material and any additional issues can easily be addressed by simply ordering a sample. We can provide a full refund for the sample but will not provide refunds for the full order for any of the above issues.

Returns for Artwork Issues

Mojo press takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our
control. Please note that we cannot be responsible for:


• Spelling, punctuation or grammatical errors made by the customer.
• Mistakes that the client has approved after being sent a proof*
• If the artwork you as a client upload is low quality, and results in a poor print.
• 10% difference in design printing colours & size

Shipping

Standard Shipping is calculated using a third-party app and delivery carriers. Some orders, such as regional or bulk orders (see above), may attract additional fees.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

We may change or update our Shipping Policy without notice.